IT support and managed IT in Maple Ridge
Local IT that already knows your setup.
Helpdesk, laptops, email and accounts, backups, security and the network underneath, for offices, clinics, shops and trades businesses in Maple Ridge. JFI is based here, so when a problem needs hands, the drive is short.
- 01Based in Maple Ridge
- 02Same business day first response
- 03One flat monthly fee, agreed in writing
- 04A one-page IT summary every quarter
An IT company in Maple Ridge, for businesses in Maple Ridge.
When your IT company is on the other side of the river, a twenty-minute fix can turn into a half-day wait for someone to cross the bridge. JFI is based in Maple Ridge, so on-site work in town is a short drive rather than a trip.
Day to day, the work is the same as anywhere we support: a helpdesk your people can call, devices and accounts kept in order, backups that restore, and problems fixed at the cause. Being close just means the visits that need hands happen sooner.
What we fix remotely, and what gets a visit.
Most problems are fixed remotely, which is usually faster for you. When it needs hands, we come to you. In Maple Ridge, that part is easy.
Fixed from here
Anything that can be solved over a remote session is, because it’s quicker than waiting for a visit.
- Password resets, MFA and sign-in problems
- Email that isn’t arriving or sending
- Microsoft 365 and Google Workspace accounts, licences and shared mailboxes
- Software installs, updates and patching
- Backups checked and restores tested
- Suspicious emails and account clean-up after a bad click
Worth the drive
Some jobs need someone in the room. These are the visits Maple Ridge clients get without the wait.
- New laptops and workstations set up at the desk
- Network faults, firewalls and Wi-Fi dead spots
- Printers and scanners that won’t stay on the network
- Office moves, new desks and new network drops
- Network rooms and racks that need tidying and labelling
- First-day setup for a new hire
Drive times from Maple Ridge.
JFI works out of Maple Ridge, which puts most of the Fraser Valley and the Tri-Cities within a short drive. Approximate drive times outside rush hour:
- Maple Ridge (Haney, Albion, Hammond, Silver Valley)5–15 min
- Pitt Meadows~10 min
- Port Coquitlam~20 min
- Coquitlam & Port Moody25–35 min
- Langley, over the Golden Ears Bridge~25 min
- Mission~25 min
- Abbotsford~45 min
These are driving distances, not response promises. Our commitment is a first response the same business day, with problems that stop someone working ahead of routine requests. Most of those are solved remotely before anyone needs to get in a car.
Built for the kinds of businesses Maple Ridge actually has.
Not a call centre for enterprises. Managed IT for businesses that don’t have an IT department and need one.
- 01
Trades & construction
Crews in the field, an office in town, and quotes, photos and job files that need to reach both. Phones, laptops and shared files set up to work from a truck as well as a desk.
- 02
Professional offices
Accountants, lawyers, real estate and insurance offices around the town centre, where client files, email security and backups aren’t optional.
- 03
Clinics & practices
Dental, physio, chiro and vet clinics running practice software, front-desk PCs and card terminals that all need to keep working through a full day of appointments.
- 04
Industrial & warehouse
Business parks along the Lougheed Highway corridor, with shop-floor PCs, Wi-Fi across a warehouse, and cameras and access control on the same network.
- 05
Retail & hospitality
Point-of-sale, guest Wi-Fi kept apart from the business network, and a backup internet connection when an outage means a closed till.
- 06
Growing companies
Ten people today and twenty next year. The setup is documented from day one, so adding people, a second site or new software doesn’t start from scratch.
Managed IT in Maple Ridge, line by line.
Managed IT is the day-to-day running of everything your people rely on, for one flat monthly fee, sized to how many people and devices we look after and agreed in writing before we start.
- Helpdesk. One number and one email for everyone in your business.
- Workstations and laptops. Set up, updated, repaired and replaced, warranty claims included.
- Email and accounts. Microsoft 365 or Google Workspace, licences, passwords and multi-factor sign-in.
- Backups. Monitored, with restores tested rather than assumed.
- Patching and updates. Operating systems and software kept current.
- Joiners and leavers. Accounts and devices ready on day one, closed off on the last.
- Your other vendors. Internet, phones, printers and software vendors, handled for you.
- A summary every quarter. One page on what broke, what we fixed and why, and what needs a decision.
Bigger projects, like a move to Microsoft 365, a new office network or a custom app, are planned and quoted separately. See how managed IT works or how pricing works.
The rest of your IT, from the same company.
Maple Ridge businesses can get everything below from JFI, so there’s one number to call and no arguing between vendors about whose problem it is.
Network cabling
Cat6, Cat6A and fibre drops, racks and Wi-Fi cabling, tested, labelled and documented. Usually a short drive for us in Maple Ridge.
Network cablingSecurity & compliance
MFA, hardening, backups that restore, cyber insurance questionnaires and a written plan for the bad day.
SecurityCloud & Microsoft 365
Migrations to Microsoft 365 or Google Workspace, servers, firewalls and monitoring on all of it.
Cloud & infrastructureCustom software & AI
Internal apps, AI assistants and integrations for the work no off-the-shelf product fits. Discovery and training happen in person.
Custom solutionsIT support around Maple Ridge.
On site across Maple Ridge, Pitt Meadows, the Tri-Cities and the Fraser Valley, and the rest of Metro Vancouver. Remote support anywhere in BC.
- Pitt Meadows
- Coquitlam
- Port Coquitlam
- Port Moody
- Langley
- Abbotsford
- Mission
- Burnaby
- Surrey
- Vancouver
IT support in Maple Ridge, the short answers.
01Are you actually based in Maple Ridge?
02How quickly can you get to our office?
03Do you only work with Maple Ridge businesses?
04How is managed IT priced?
05We’re a small office. Is managed IT worth it?
06Can you take over from our current IT provider?
Tell us what’s going wrong.
How many people, where you are in Maple Ridge, and what’s been breaking. If something is down right now, call. Otherwise we’ll come back the same business day with a time to talk, or you can book a consult directly.
- Hours
- 8am–5pm, 7 days a week
- Where we work
- Vancouver, Burnaby, Richmond, Surrey, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Delta, North Vancouver, Maple Ridge, Pitt Meadows, Langley and Abbotsford. Remote support anywhere in BC.
- What clients say
- Read our reviews on Google ↗